RETURNS & EXCHANGES

Return & Exchange Policy:

At Priskel, we want you to love what you wear. If something isn’t right, we’re here to make it easy.

7-Day Easy Returns: You can request a return or exchange within 7 days of delivery. To be eligible, items must be unworn, in original condition, with packaging intact, and accompanied by proof of purchase.

Damaged, Missing, or Incorrect Items (48 Hours): If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with clear photos or videos for faster resolution. An unboxing video is recommended, additional verification may be required if no unboxing video is available. Once verified, we will arrange a replacement or store credit at no additional cost.

Exchanges: We offer one free exchange per order. Exchange requests can be made within 7 days, provided the item is unused, in original condition, and subject to stock availability. If the requested item is unavailable, store credit will be issued.

Refunds: Once your return is received and inspected, you may choose between store credit or a refund to your original payment method. Store credit is issued at full value with no deductions and can be used for future purchases. Refunds to the original payment method may be processed with a small handling fee of ₹99–₹149, and shipping or COD charges are non-refundable. Refunds are typically processed within 5–7 business days.

COD Orders: Returns for Cash on Delivery orders are eligible for store credit only.

Return Shipping: Return shipping costs are borne by the customer. However, in cases of damaged or incorrect items, we will cover all associated costs.

Non-Returnable Items: Earrings (for hygiene reasons), personalized or engraved jewellery, gift cards, and items marked as Final Sale are not eligible for return or exchange.

Promotional Orders (Buy 1 Get 1 free) or if any: All items must be returned together to receive a full refund. Partial returns will be adjusted based on the actual item value, and free items cannot be returned individually.

Sale Items: Sale items may be eligible for exchange or store credit only. Items marked as Final Sale are not eligible for return or exchange.

Refused COD Orders: Repeated refusal of COD orders may lead to restriction of Cash on Delivery access.

Lifetime Color Warranty: Our jewellery is backed by a lifetime color warranty. Please refer to our separate Warranty Policy for details.

How to Initiate a Return: To start a return or exchange, please email us at support@priskel.com with your order number, relevant photos (if applicable), and a brief description of the issue. Our team will guide you through the next steps.

Simple, transparent, and designed to make your experience worry-free.