Returns & exchanges
Not quite right?
We'll make it easy.
Love it, or let us help.
Returns within 7 days, one free exchange per order, and a fast fix if anything arrives damaged.
- 7-day returns
- 1 free exchange per order
- Damaged items replaced at no cost
- 7 days
- to request a return or exchange
- 48 hrs
- to report damaged, missing or incorrect items
- 1
- free exchange per order
- 5–7
- business days for refunds after inspection
How to return
-
01
Email us
Write to support@priskel.com with your order number, photos if relevant, and a short description of the issue.
-
02
We guide you
Our team confirms eligibility and the next steps for sending the piece back.
-
03
Refund or credit
Store credit at full value, or a refund to your original payment method, usually within 5–7 business days.
Start a return
Start in under
a minute.
Tell us about your order and we'll reply with the next steps. Earrings, personalised pieces and Final Sale items can't be returned for a change of mind.
- 01Have your order number readyYou'll find it in your confirmation email and SMS.
- 02Photos helpFor damaged, missing or incorrect items, add clear photos and an unboxing video if you have one when we reply.
- 03We guide you from thereWe confirm eligibility and the next steps, usually within 24–48 business hours.
Return or exchange request
We reply within 24–48 business hours
The policy
Eligibility
You can request a return or exchange within 7 days of delivery. Items must be unworn, in original condition, with packaging intact and proof of purchase.
Exchanges
One free exchange per order, within 7 days, for unused items in original condition and subject to stock. If the piece you want is unavailable, we'll issue store credit.
Refunds
Once your return is received and inspected, choose store credit (issued at full value, no deductions) or a refund to your original payment method. Refunds to the original method may carry a small handling fee of ₹99–₹149, and shipping or COD charges are non-refundable. Refunds for damaged, defective or incorrect items are made in full, with no handling fee. Refunds are usually processed within 5–7 business days of approval.
Cash on Delivery orders
Change-of-mind returns for COD orders are eligible for store credit only. For damaged, defective or incorrect COD orders, we refund to a bank account or UPI ID you share with us. Repeated refusal of COD orders may lead to COD being restricted.
Return shipping
Return shipping costs are borne by the customer, except for damaged or incorrect items, where we cover all associated costs.
Non-returnable items
Earrings (for hygiene reasons), personalised or engraved jewellery, gift cards and items marked Final Sale are not eligible for change-of-mind return or exchange. This never applies to items that arrive damaged, defective or incorrect.
Promotional and sale orders
For promotional offers (such as Stack & Save bundles or any “buy X, get Y” offer), all items must be returned together for a full refund; partial returns are adjusted to the price actually paid for each item, and free items can't be returned on their own. Sale items may be eligible for exchange or store credit only.
Damaged, missing or incorrect items
Tell us within 48 hours of delivery with clear photos, and an unboxing video if you have one. Once verified, we send a replacement at no cost or, if one isn't available or you prefer, a full refund or store credit.
Colour and finish
Colour fading is covered separately by our Lifetime Colour Guarantee.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019. For unresolved concerns, contact our Grievance Officer, Rajan Chauhan, at support@priskel.com.
Ready to start a return?
Include your order number and we'll take it from there.
