FREQUENTLY ASKED QUESTIONS
We’ve answered the most important questions so you can shop with complete confidence.
💎 OUR JEWELLERY & QUALITY
Will the jewellery fade or tarnish?
No — Priskel jewellery is designed to maintain its color and shine under normal everyday wear.
We use 18K PVD gold plating over 316L stainless steel, which is 10X more durable than traditional plating — and it’s backed by our Lifetime Color Warranty.
Can I wear it every day?
Yes — our jewellery is made for daily wear.
You can wear it while Showering, Working out, Washing hands, Going about your day.
Is it really waterproof?
Yes — it’s built to handle water, sweat, and everyday exposure.
For best longevity, we recommend avoiding harsh chemicals like perfumes or strong cleaning agents.
Will it cause skin reactions?
No — our jewellery is hypoallergenic and safe for sensitive skin.
🛡️ WARRANTY
What does the Lifetime Color Warranty cover?
It covers color fading, tarnishing and discoloration under normal everyday use.
What happens if my jewellery fades?
We’ve got you covered.
If your piece shows a color-related issue, we will repair or replace it as per our warranty policy.
Does the warranty cover damage or breakage?
No — the warranty applies only to color and finish.
🔁 RETURNS & EXCHANGES
What is your return policy?
We offer a 30-day return window from the date of delivery.
Can I exchange my item?
Yes — we offer exchanges subject to availability.
Do I need an unboxing video?
We recommend recording an unboxing video as it helps us resolve any issues (such as damage, missing, or incorrect items) much faster.
In case of such claims, additional verification may be required if no unboxing video is available.
🛒 ORDERING
How do I place an order?
Browse your favorite pieces, add them to cart, and proceed to checkout to complete your purchase.
How will I know my order is confirmed?
You will receive an order confirmation via email once your order is successfully placed.
Can I cancel or change my order?
Orders can only be modified or cancelled within a limited time before they are processed.
🚚 SHIPPING & DELIVERY
How long does delivery take?
Orders are processed within 1–2 business days
Delivery typically takes 3–7 business days across India
Do you offer free shipping?
Yes — we offer free shipping across India.
Can I track my order?
Yes — once shipped, you’ll receive a tracking link via email or SMS.
What if my order is delayed?
Delays can occasionally happen due to courier or external factors, but our team will assist you in tracking and resolving it.
💳 PAYMENTS & COD
What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, and Cash on Delivery (COD).
Is COD available?
Yes — COD is available for select locations. A small COD fee may apply.
🌍 INTERNATIONAL ORDERS
Do you ship internationally?
Yes — we ship worldwide.
Will I have to pay customs duties?
International orders may be subject to duties or taxes based on your country’s regulations.
📩 Still Need Help?
How can I contact support?
You can reach us anytime at support@priskel.com.
We’re happy to help.
How long does it take to get a response?
Our team typically responds within 24–48 business hours.
