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A question about your order, sizing, shipping or the Lifetime Colour Guarantee? Our team is ready. The fastest answer may already be in our FAQs.
- Customer support support@priskel.comOrders, returns, colour-guarantee claims and wholesale. Replies within 24–48 business hours.
- WhatsApp +1 555 392 1001Quickest for order-related questions
- Support hours Monday to Friday, 10 AM–6 PM ISTClosed on weekends and public holidays
- Collaborations & influencers hello@priskel.comCreators, press and brand partnerships
- Careers careers@priskel.comSend your CV or portfolio
- Grievances & escalations rajan@priskel.comRajan Chauhan, Founder & Grievance Officer
Send us a message
We aim to make your experience smooth, from checkout to everyday wear.
Company & grievance details
Priskel is a brand of Rocksolid Ventures LLP, a limited liability partnership registered in India, which owns and operates priskel.com.
Trade name: Priskel Jewellery
Legal name: Rocksolid Ventures LLP
LLPIN: ACN-7353
GSTIN: 09ABLFR2485A1Z3
Registered address: Rocksolid Ventures LLP, H No 148, Barhana-2, Kosi Bus Stand, Chhata, Kosi Kalan, Mathura, Uttar Pradesh 281403, India
Customer care: support@priskel.com · WhatsApp +1 555 392 1001 · Phone +91 99992 25925
Monday to Friday, 10 AM–6 PM IST (closed on weekends and public holidays). We reply within 24–48 business hours.
Founders: Rajan Chauhan, Founder (rajan@priskel.com) · Suravi Biswas, Co-founder (suravi@priskel.com)
Collaborations & influencers: hello@priskel.com · Careers: careers@priskel.com · Wholesale: support@priskel.com
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Rajan Chauhan, Founder, Rocksolid Ventures LLP
Email: rajan@priskel.com (subject line: “Grievance”)
Phone: +91 99992 25925
Address: H No 148, Barhana-2, Kosi Bus Stand, Chhata, Kosi Kalan, Mathura, Uttar Pradesh 281403, India
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied with our resolution, you may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate consumer commission.
