WE ARE HERE TO HELP
Welcome! Here are answers to the questions we hear most often.
If you don’t see your question here, feel free to reach out via our Contact Us page.
Your friends at Priskel are happy to help!
📍 ORDERING
How do I place an order?
Simply browse our collections, select your item, choose size (if applicable), and click Add to Cart. Proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and verified third-party payment processors.
Cash on Delivery (COD) is available in select regions with a small COD fee.
Can I cancel or change my order?
Yes, if your order has not been processed or shipped yet.
Email support@priskel.com within 2 hours of placing your order to request changes.
Once an order is packed or shipped, changes may not be possible.
🚚 SHIPPING
How is shipping calculated?
Shipping charges are calculated at checkout and may vary based on destination. Free shipping may be offered on select promotions.
How long does shipping take?
Domestic (India): Typically 3–7 business days after dispatch
International: Varies by country — delivery estimates are shown at checkout.
You will receive a tracking number once your order ships.
What if my order hasn’t arrived yet?
Please check your tracking status first. If the tracking hasn’t updated in 2–3 days or shows an issue, email us with your order number and we’ll assist you.
📦 PACKAGING & UNBOXING
How does packaging work?
Every Priskel order is carefully packed in our branded packaging. Keep the packaging and unboxing video (if needed) until you’re fully satisfied with your order.
Do I need to make an unboxing video?
Yes — for any claims related to missing items, incorrect items, or damaged products, an unboxing video that shows the sealed package being opened is required.
Claims without a proper unboxing video may not be accepted.
✨ OUR JEWELLERY & MATERIALS
What metals and materials are used?
Priskel jewellery is crafted with a 316L stainless steel base and finished in 18K PVD gold plating for durability, tarnish resistance, and everyday wear.
Is Priskel jewellery waterproof?
Yes — our pieces are waterproof and designed for daily exposure like showering, sweat, and water contact.
Is the jewellery hypoallergenic?
Yes — the stainless steel base is nickel-free and hypoallergenic. However, individual sensitivities may vary.
🛠 WARRANTY & CARE
What does the Lifetime Color Warranty cover?
Our Lifetime Color Warranty covers color fading, tarnishing, and discoloration under normal everyday wear.
Visit our Warranty page for full details.
How do I care for my jewellery?
Care is simple:
• Avoid harsh chemicals
• Rinse with water after contact with lotions/perfume
• Store in a dry place
Jewellery is designed to be worn — not tucked away.
🔄 RETURNS & EXCHANGES
Can I return or exchange my order?
Yes — returns and exchanges can be initiated within 48 hours (2 days) of delivery. Items must be unused, unworn, and in original packaging.
Full details are on our Returns & Exchanges page.
Can I return earrings?
No — earrings are non-returnable due to hygiene reasons.
What about Buy 2 Get 1 Free offers?
All items from a promo offer must be returned together to be eligible for a full refund. Partial returns will be adjusted proportionately based on original item values.
💰 PAYMENTS & TAXES
Are taxes included in the price?
India orders include applicable GST. International orders may be subject to local duties and taxes, which are the responsibility of the customer.
Why was my payment declined?
Payments may decline due to incorrect card details, insufficient balance, or bank restrictions. Try a different payment method or contact your bank.
🧾 ORDERS & TRACKING
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use that tracking link to check delivery status.
My tracking says delivered but I haven’t received my package. What do I do?
Check with your neighbors or household first. If you still can’t locate it, email us with your tracking details and we’ll assist.
📱 ACCOUNT & COMMUNICATION
Do I need an account to order?
No — you can checkout as a guest. Creating an account helps you track order history and speeds up future checkouts.
Can I unsubscribe from emails?
Yes — use the “Unsubscribe” link in the email footer or contact us. You will still receive transactional emails related to your order.
📌 INTERNATIONAL POLICIES
Do you ship worldwide?
Yes, we ship internationally. Delivery timelines and duties vary by destination.
Will I be charged customs duties?
International orders may be subject to duties, taxes, or fees depending on your country. These are paid by the customer and are not included in the product price or shipping cost.
❓ Still Have Questions?
If you couldn’t find the answer you were looking for, our team is here to assist.
Please reach out to us at support@priskel.com with your order number (if applicable), and we’ll get back to you within 24–48 business hours.
We’re committed to making your experience with Priskel smooth — from first click to everyday wear.




